Refund & Cancellation Policy

Last updated: 06 September 2026

mindtested sells digital resources (PDFs, notes, and videos) delivered instantly on purchase. Because of the instant, non-returnable nature of digital downloads, our refund policy is as follows:

Eligible for a refund

• The resource was not accessible or downloadable due to a technical fault on our end, and we were unable to fix it within a reasonable time.
• You were charged more than once for the same resource due to a payment processing error.
• The resource delivered was materially different from its description (e.g. wrong subject or wrong exam session).

Not eligible for a refund

• You changed your mind after downloading the resource.
• You purchased the wrong resource by mistake without contacting us before downloading it.
• Dissatisfaction with the content's difficulty, style, or exam relevance, where the resource matches its published description.

How to request a refund

Email us via the Contact page within 7 days of purchase, including your order number and the reason for your request. We aim to respond within 3–5 business days. Approved refunds are issued to the original payment method via Razorpay and may take 5–7 business days to reflect, depending on your bank.

Cancellations

Since resources are delivered instantly, orders cannot be cancelled once payment is confirmed. If you have not yet completed payment, you may leave the checkout page at any time with no charge.